fixlp Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between fixlp ("Platform", "we", "us") and any user of this platform ("you", "user"). By accessing the fixlp platform, creating an account, or using any service, you are giving your full consent to these Terms.

Below are the definitions of some key terms used in this document:

• "Platform" refers to the fixlp website, mobile application, and all associated digital services.
• "User" refers to any person, registered or unregistered, who accesses the platform.
• "Account" refers to the personal profile created through the registration process.
• "Services" refers to online casino, sports betting, live casino, and other gaming categories.
• "Bonus" refers to welcome bonuses, cashback, or other promotional benefits offered by fixlp.
• "Balance" refers to the total amount of funds currently in a user's account.

To open an account and use services on the fixlp platform, you must meet the following eligibility requirements:

2.1 Age Requirement

• You must be at least 21 years old. Use of this platform by minors is strictly prohibited.
• Online gaming must be legally permitted for you under the laws of your place of residence.
• fixlp may request a valid ID document at any time for age verification purposes.

2.2 Registration Process

• Each user may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and current.
• If false information is provided, the account will be immediately suspended and the balance may be forfeited.
• You are responsible for keeping your account information up to date.

fixlp follows a full verification process (KYC) to maintain the security of user accounts and the integrity of the platform.

3.1 Required Documents

The following documents may need to be submitted before processing a withdrawal request or upon exceeding certain limits:

• A clear photo of a National ID (NID), passport, or driving licence.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method — such as a screenshot of a bKash or Nagad account.

3.2 Account Security Responsibility

• Keeping your login credentials (username and password) confidential is entirely your responsibility.
• Giving a third party access to your account is prohibited.
• If you suspect unauthorised access to your account, you must notify fixlp support immediately.
• fixlp will never ask for your password via email or chat.

fixlp ensures fast and secure transactions through Bangladesh's popular mobile financial services.

4.1 Deposit Rules

• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit amount: ৳500 (per method).
• Deposits are generally credited to the account instantly. Contact support if there is any delay.
• Deposits may only be made from a payment account registered in your own name.
• Depositing through a third party is prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals can only be made to the same method, registered in the user's own name, that was used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• fixlp reserves the right to put withdrawals on hold in cases of suspicious activity.

fixlp gives the highest priority to protecting users' personal information. To learn more about how we collect, use, and protect data, please read our Privacy Policy.

• fixlp uses SSL encryption to secure all data transfers.
• User personal information is not sold to third parties.
• Information may be provided to authorities when required by legal obligations.
• Users may request to view and correct their stored information.
• Even after an account is closed, information may be retained for a specific period for legal reasons.

All content, designs, software, logos, trademarks, and other elements of the fixlp platform are the exclusive property of fixlp.

• Copying, distributing, or using any content from fixlp without prior written permission is prohibited.
• Game software is the property of the respective game developers and is operated under license agreements.
• Using the fixlp brand name or logo to promote any third party is strictly prohibited.

fixlp strives to ensure the highest quality of service as a trusted and reliable platform. However, fixlp's liability is limited in the following matters:

• fixlp is not liable if service is disrupted due to natural disasters, cyberattacks, or internet service interruptions.
• fixlp is not liable for account losses caused by the user's own negligence or by third parties.
• fixlp may provide limited compensation if a game is disrupted due to a server issue on the game provider's end.
• fixlp's total liability shall under no circumstances exceed the principal amount of the relevant transaction.
• fixlp is not liable for indirect, incidental, or consequential damages.

fixlp reserves the right to modify, add to, or cancel these terms and conditions at any time.

• In the event of significant changes to the terms and conditions, users will be notified via their registered email or through a notice on the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If a user does not agree to the new terms and conditions, they may request to close their account.

12.1 Account Closure Conditions

• At the user's request: A request to close an account can be made at any time through support.
• At fixlp's initiative: fixlp may suspend or terminate an account for violations of the terms and conditions, fraudulent activity, or legal reasons.
• Any verified valid balance may be withdrawn before the account is closed (provided there is no suspicious activity).
• Bonus balance will be forfeited upon account closure.