fixlp Privacy Policy

1 What Information We Collect

We may collect the following types of information during registration and use of the fixlp platform:

1.1 Personally Identifiable Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID or passport number (when identity verification is required)
• Email address
• Mobile number
• Address in Bangladesh

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Transaction history — records of deposits, withdrawals, and bonuses
• Partial Visa or Mastercard details (where applicable)

1.3 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Date, time, and session duration of website visits
• Information about which pages were visited and which games were played
• Information collected from cookies and similar tracking technologies

1.4 Communication Information

• Details of communication with us via live chat or email
• Details of complaints or requests

2 How Your Information Is Used

fixlp uses your personal information only for legitimate purposes. We process information for the reasons listed below:

2.1 Account Management and Service Delivery

Information is used to complete your registration, verify your account, confirm your identity, and keep all services on the fixlp platform running.

2.2 Financial Transaction Processing

Financial information is required to verify and complete deposit and withdrawal requests via bKash, Nagad, Rocket, or Upay. The minimum deposit on our platform is ৳500 and the minimum withdrawal is ৳1,000.

2.3 Security and Fraud Prevention

Information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering. The activity of each account is monitored to ensure the security of the platform.

2.4 Customer Service

Our 24/7 live chat support team uses stored information to properly process your requests and complaints.

2.5 Compliance with Legal Obligations

We are legally required to provide specified information in response to directives from regulatory authorities, court orders, or legal requirements.

2.6 Service Improvement

Aggregated and anonymized data is analyzed to improve the user experience, develop new features, and enhance the performance of the platform.

3 Cookies and Tracking Technologies

The fixlp.cam website uses cookies and similar technologies. Cookies are small text files stored in your browser.

3.1 Essential Cookies

These cookies are essential for the core functions of the website. They are used to maintain login sessions, perform security checks, and ensure pages load correctly. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your preferences (language, settings) and to provide a personalized experience.

3.3 Analytics Cookies

These cookies are used to understand which pages are visited most and how users navigate the platform. The information collected is anonymous and aggregated.

You can manage cookies by changing your browser settings. However, blocking cookies may cause some services to not work properly.

4 Sharing Information with Third Parties

fixlp never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.

4.2 Technology Service Providers

Necessary information may be shared with providers of server hosting, data storage, and cybersecurity services. These providers operate under strict confidentiality agreements.

4.3 Legal Authorities

Information may be provided to meet court orders, lawful requests from law enforcement agencies, or demands under applicable law.

4.4 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. You will be notified in advance in such cases.

Your information will not be disclosed to third parties for any purpose other than those stated above.

5 Data Security Measures

To protect your personal information, fixlp has adopted industry-standard technical and administrative measures:

• SSL Encryption: All data transmissions are secured through SSL (Secure Socket Layer) encryption technology.
• Two-Factor Authentication: An additional layer of security is provided for account access.
• Firewall and Cybersecurity: Advanced security measures are active to prevent unauthorized access and cyberattacks.
• Encrypted Database: Stored personal information is kept in an encrypted state.
• Restricted Access: Only authorized staff can access the necessary information.
• Regular Security Audits: The security of the platform is regularly tested and updated.

However, the transmission of information over the internet is not completely free of risk. We strive to ensure the highest level of security, but no method can be guaranteed to be 100% secure.

6 Data Retention Period

We retain your personal information for as long as it is necessary to provide our services or as required to fulfill legal obligations.

6.1 Information for Active Accounts

All relevant information will be retained for as long as your account remains active.

6.2 After Account Closure

Even after an account is closed or deleted, financial transaction records, identity verification documents, and other legally required information will be retained for the legally specified period.

6.3 Cookie and Session Information

Session cookies are automatically deleted when the browser is closed. Persistent cookies are removed when their set period expires or when you delete them.

7 Your Rights

As a user of the fixlp platform, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can request to know what personal information we hold about you.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.

8 Protection of Minors

fixlp strictly refrains from providing services to anyone under the age of 21. Our platform is for those aged 21 or above only.

We do not knowingly collect personal information from any minor. If it becomes known that a minor's information has entered our database, we will immediately arrange to delete that information and close the associated account.

If you believe that a minor has registered on our platform, please notify us at [email protected].

9 Policy Changes and Updates

fixlp reserves the right to amend and update this privacy policy as needed. Changes will be published on this page and the "Last Updated" date will change accordingly.

For significant changes, we may send a notice to your registered email address. Continued use of the platform after changes are made will be considered acceptance of the new policy.

We advise you to visit this page regularly and stay up to date on changes to the policy.

10 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our data protection team will properly process your request.

This privacy policy is drafted in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh will apply.