Frequently Asked Questions
Answers to all your questions about fixlp
From opening an account to bonuses, payments, and security — detailed information on every topic, all in one page.
fixlp is a trusted online betting and casino platform in Bangladesh. We have organized the most frequently asked questions from our players into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at fixlp, you need an active mobile number and valid ID information. The registration process is completely online and takes just a few minutes. Registering with accurate details means you can get faster help if any issue comes up later.
No, under fixlp's rules each person may operate only one account. Creating multiple accounts may result in all of them being permanently closed and any accumulated bonuses being cancelled. This rule applies to everyone in order to maintain a fair playing environment.
Use the "Forgot Password" option on the fixlp Login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If the problem persists, our support team is ready to help immediately via live chat.
Yes, account verification may be required before making a withdrawal. This is done for your own security — to prevent anyone else from withdrawing money from your account. Uploading a clear photo of your national ID card is usually all it takes to complete the verification process.
fixlp is for people aged 21 and above only. Anyone under 21 is not permitted to open an account. Date of birth is verified during registration, and providing false information will result in the account being closed.
Deposits and Withdrawals
Deposits from bKash to fixlp are generally instant — funds appear in your wallet within a few seconds to a few minutes at most. During busy periods it may occasionally take a little longer, but it is usually completed within 5 minutes. If you run into a problem, let us know via live chat.
The minimum deposit amount at fixlp is ৳500 for every payment method. The same rule applies across bKash, Nagad, Rocket, and Upay. Transactions below this amount are not permitted, and there is no set maximum deposit limit.
Withdrawal processing at fixlp generally takes between 15 minutes and 2 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are processed faster when your account verification is complete. There may be a slight delay late at night or on bank holidays.
Yes, fixlp supports both Nagad and Rocket for deposits and withdrawals. bKash and Upay are also supported. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 across all methods. Choose whichever is most convenient for you.
fixlp itself does not charge any transaction fees. However, bKash or Nagad may apply their own charges — these depend on the rules of the respective mobile banking provider. fixlp does not deduct any additional fees on deposits or withdrawals.
Games and Rules
To bet on any cricket match including BPL, first go to fixlp's cricket section. There you will find a list of ongoing and upcoming matches. Select a match and choose your market type — match winner, number of runs, or wickets — then enter your stake amount and confirm. With live betting you can also place bets while the match is in progress.
Yes, all slot games at fixlp are built by verified software developers such as PG Soft, Pragmatic Play, and JILI. These developers use Random Number Generators (RNG) that are tested by independent third parties. The outcome of every spin is completely random and does not depend on previous spins.
RTP stands for Return to Player — it is the average percentage that a game theoretically pays back over time. A higher RTP means a greater chance of getting more back over the long run. Keep in mind that RTP is a long-term average, so the result of any single session may differ. Consider this information before choosing a game.
Yes, the fixlp website is fully mobile-friendly. All games run smoothly in the browser of any Android or iOS smartphone. There is no need to download a separate app; you get the full experience right in your mobile browser. Use a stable internet connection for the best experience.
Yes, fixlp's live casino section gives you the opportunity to play in real time with trained professional dealers. You will find tables from top live casino providers such as Evolution Gaming and Ezugi. Enjoy the feel of a real casino from home through high-quality video streaming.
Bonuses and Promotions
After registering at fixlp, you will receive a 100% bonus on your first deposit, up to ৳20,000. That means if you deposit ৳20,000 you get another ৳20,000 as a bonus. To activate this bonus, complete the registration process and use the applicable bonus code when making your first deposit.
The wagering requirement for the fixlp welcome bonus is 25x. This means the bonus amount must be wagered 25 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to place ৳25,000 in bets. Full terms and conditions for using the bonus can be found on the terms and conditions page.
fixlp's VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5%. Playing regularly and placing more bets moves you up a tier, and you also get access to exclusive offers and personal support.
Yes, fixlp offers special promotions and bonus offers during Eid, Pohela Boishakh, Victory Day, and major cricket tournaments. These offers are available for a limited time, so check fixlp's promotions page regularly or ask support to stay updated on the latest offers.
Contact live chat support to find out about the latest referral and friend invitation offers at fixlp. Promotion policies are updated from time to time, so the support team is your best source for the most accurate information. Always read the terms and conditions for all bonuses.
Security and Responsible Gaming
Yes, fixlp uses SSL encryption technology. This ensures that your personal information and financial transaction data are completely secure. Your information is not sold or shared with third parties. Read our privacy policy to learn more.
fixlp takes responsible gaming very seriously. If you feel your play is getting out of control, visit our responsible gaming page. You can set your own deposit limits or temporarily pause your account. Contact us directly via live chat and our support team will guide you in the right direction.
Self-exclusion is a feature where you can voluntarily request that your account be closed for a set period of time. To activate it, contact fixlp's support team via live chat or email. This step is completely confidential and is there for your protection.
Yes, fixlp's customer service is available 24 hours a day, 7 days a week. Support is conducted entirely in Bengali, so there is no language barrier. You get the fastest response via live chat. You can also contact us by email: [email protected]
fixlp strictly enforces the 21+ age limit. Age is verified during the registration process and ID may be requested in suspicious cases. If you think a minor could access fixlp on your device, use parental control software on the device and inform support.
Still have questions?
Our support team is available 24/7 to help you in Bengali. Contact us via live chat or send an email.
24 hours • 7 days • Support in Bengali